Privacy Policy | Calebra ADHD Ontario

Summary: Calebra ADHD is committed to protecting your personal health information. We collect only what is necessary to provide our services, we never sell your data, and we comply fully with the Ontario Personal Health Information Protection Act (PHIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

Calebra ADHD is a virtual telehealth platform operating in Ontario, Canada. We connect adults with licensed Ontario Nurse Practitioners for ADHD assessment, diagnosis, and medication management. Our contact email is info@calebraADHD.ca.

2. Information We Collect

We may collect the following categories of information:

Personal identification: Full name, date of birth, email address, phone number
Personal health information (PHI): Medical history, symptoms, medications, assessment results, clinical notes, and diagnostic reports
Technical information: IP address, browser type, device type, and pages visited on our website (collected via standard web analytics)
Payment information: Processed securely through our booking platform. We do not store full credit card numbers.
Waitlist information: Name, email, and Ontario residency confirmation collected through our waitlist form

3. How We Use Your Information

We use your information solely for the following purposes:

To provide ADHD assessment, diagnosis, and medication management services
To communicate with you regarding appointments, reports, and follow-up care
To process payments for services rendered
To notify waitlist members when booking becomes available
To comply with our legal and regulatory obligations as a health service
To improve the quality and delivery of our telehealth services

We do not sell, rent, or trade your personal information to any third party.

4. PHIPA Compliance

As a health information custodian under Ontario’s Personal Health Information Protection Act (PHIPA), Calebra ADHD collects, uses, and discloses personal health information only for the purposes for which it was collected or with your express consent. You have the right to access your personal health information and to request corrections.

5. How We Protect Your Information

All virtual appointments are conducted on an encrypted, PHIPA-compliant telehealth platform
Clinical records are stored securely using industry-standard encryption
Access to personal health information is restricted to your assigned provider and authorized platform staff only
We conduct regular reviews of our security practices

6. Disclosure of Information

We will not disclose your personal health information without your consent except where required or permitted by law, including:

Where disclosure is necessary to prevent serious harm to you or others
Where required by a court order or legal obligation
Where required for regulatory or professional oversight

7. Retention of Records

Clinical records are retained for a minimum of 10 years from the date of last service, or as required by applicable Ontario law and CNO professional standards.

8. Your Rights

Under PHIPA and PIPEDA, you have the right to:

Access your personal health information held by Calebra ADHD
Request corrections to inaccurate information
Withdraw consent for non-essential uses (subject to legal limitations)
File a complaint with the Information and Privacy Commissioner of Ontario

9. Cookies & Website Analytics

Our website may use standard analytics tools to understand how visitors use our site. This data is anonymous and is not linked to your personal health information. You may disable cookies in your browser settings at any time.

10. Contact Our Privacy Officer

For any privacy-related questions, concerns, or to exercise your rights, please contact us at: info@calebraADHD.ca

This Privacy Policy may be updated periodically. The most current version will always be available at this URL. Continued use of our services constitutes acceptance of the current policy.